Terms and Conditions

Our Refund Policy

We have a ‘no refund policy’ on services and protect your purchases with our iron clad guarantee.

The Stylish Locks Guarantee

If in the unlikely event that you are not completely satisfied with the results of your service, please tell us so we can put it right.

Not only will we re-do it for FREE but we will also credit your account with a FREE future service!

We have complete confidence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.

On Products

If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our stylists, we will offer you an exchange for another replacement product recommended by your stylist within 7 days based on minimum usage at home and that you have followed the right usage instructions.

Vouchers/Packages Purchased Online

Refunds are offered within 5 days of your online purchase prior to redeeming any services by emailing your request to enquiries@stylishlocks.co.uk or calling the salon. Please Note  if you have booked your service at the salon we require 48 hours notice to cancel, Failing to do so will invalidate your voucher or any refund.

  • Our packages and deals come with their own specific terms and conditions which are subject to change. Please read all our terms and conditions before purchasing any of our deals or packages. If a late deal is posted without the full terms and conditions it will still state that terms and conditions apply or t’s & c’s for short. Always ask for full t’s & c’s when calling to book a deal so you fully understand them.
  • Offers are subject to availability and terms can change on packages at any time.
  • We require the name and details of the person who will be redeeming the package so we can credit their account.
  • After purchasing online you will download a voucher to hand to your friend or use yourself. This has no monetary value and is only valid with the person named as the recipient of the voucher and cannot be exchanged for cash value.
  • You must keep your PayPal receipt as proof of purchase.
  • Vouchers which are included in some of packages have their own t’s & c’s which may include the voucher being valid with selected stylists on selected days. These vouchers can NOT be sold on, they have no monetary value and can only be redeemed by the package purchaser unless the terms state otherwise or unless a change of hands is agreed with the salon.
  • Monetary vouchers are valid against full priced hair services only (unless otherwise stated) and cannot be used to purchase retail, discounted deals, other packages services. Free vouchers and complimentary vouchers (for example voucher we hand out as bonuses within the local community or included in deals) are also only valid against full priced hair services only with only one deal being valid per visit (unless otherwise state). Please check the terms with us. No vouchers can be resold.
  • Only one offer can ever be redeemed at any one visit.
  • Our Paid for Vouchers never expire but they are subject to change of terms and our packages are subject to change each year.

Cancellation Policy

We have a strict 48hr notice cancellation policy in place to try to reduce the tens of thousands of pounds in lost revenue every year.

When you book an appointment, we enter into a verbal legal contract that you agree to turn up for a specific service and to pay for it.

When you don’t show up it is lost revenue for our business & designers. We cannot sell this time again once it’s gone, and we need at least 48 hours notice to try to re-sell this time.

If you do not turn up or you cancel/reschedule your appointment within 48 hours of your appointment start time you will lose your deposit and we will require another deposit to secure your booking. If we can resell your time slot we will happily transfer your deposit to another booking.

If you cancel or reschedule your appointment outside of the 48 hour period we will refund or transfer your deposit to another booking for you.

Our designers are in high demand and we can be turning clients away because we have agreed that appointment to you so we ask out of courtesy to other clients, to your designer and to the salon to please give us 48 hours notice.

We hope you can understand this is a necessary policy for ALL salons, therapists, etc who earn their income by selling time to you to perform the service.